Returns & Exchanges

At OUKITEL, we stand behind the durability of our devices and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. If your rugged phone or power station doesn't meet your expectations, we provide a streamlined return process for a full refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Receive Authorization

  After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number and provide the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely package the device in its original box with all included accessories and cables, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or dispatch your exchange unit within 5 to 7 business days.